FAQ

FAQ
1. What are your shipping rates?

Our shipping charges depend on your order total. We offer USPS First Class shipping. Orders below 69.99 in 8.99 fee, while orders of $69.99 or more are eligible for free shipping.

2. How long does delivery take?

Orders are processed within 1-2 business days. Our cutoff time is 5:00 PM (CST) from Monday to Friday. Orders placed after this time on Friday will be processed the next Monday. Shipping typically takes 2-5 business days, resulting in a total delivery time of 3-7 business days.

3. Do you ship internationally?

Currently, we only ship within the United States to ensure prompt and efficient service to our customers.

4. What is your return policy for products?

You have 30 days from delivery to return for a full refund. The item must be in its original condition, along with all packaging and accessories.

5. Can I cancel my order?

You can cancel your order within 30 minutes of placing it. Please email us immediately at support@tosellproductes.com to request a cancellation. Once an order is processed, it cannot be canceled.

6. How do I request a refund?

To request a refund, contact us at support@tosellproductes.com . Once approved, the refund will be issued to your original payment method, excluding shipping fees. The process usually takes 1-2 business days.

7. What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, contact us within 30 days of delivery at support@tosellproductes.com for a replacement or refund at no cost.

8. What is your return address?

9. Who covers the sales tax?

The merchant covers all sales taxes, so there are no additional charges for you.

10. What if the package is lost in transit?

While we are not liable for lost packages, we will assist you in contacting the logistics company to file a claim. Reach out to us with your order number for support.

11. How can I contact customer support?

For any questions or concerns, you can reach our customer support team at support@tosellproductes.com or call us at +86-155-029-63657.

12. How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.